Faq

FAQ

QUESTIONS YOU MAY HAVE

What is the turn around time to signup?

We ask for 72 hours to get your account programmed correctly.

Do you offer 24/7 service?

Yes, we have agents available 24/7 to give you the comfort knowing your calls are being answered.

Do you offer bilingual services?

Over 30% of our agents speak Spanish, covering all shifts.

What is your inbound answer rate?

We run a universal rate of 97.2% call answered within 4 rings.

For Home Services, do you book the call also?

Yes, we specialize in ServiceTitan and HouseCall Pro. If you use a different dispatch software, we can also book inside of it.

Do you sell outbound?

We are experts in outbound selling, to reduce the stress of the Business owner. Let our trained agents handle the outbound sales for you.

What is the cost for inbound?

We charge between $1.40-$2.50 per minute depending on the amount of calls.

What is the cost for outbound?

Depends on what we are selling. Please request a free quote.

For Any Inquiries Call Now!

(866) 527-0034

hi@stellarservicegroup.com

Contact us!

Stellar Call Center Solutions When Reliability Matters!